Returns & Cancelations

Returns & Cancellations

At Stellar Forge, each item is crafted to order with great care and detail. Because of the custom nature of our products, we have a few important policies regarding returns and cancellations.

🛠️ Made-to-Order Policy

All items are made-to-order. This means we begin production specifically for you once your order is placed. As a result:

• Cancellations must be requested within 24 hours of placing your order.

• Orders canceled after 24 hours may incur up to a 15% cancellation fee to cover materials and production time.

🔁 Returns

We accept returns on a case-by-case basis within 14 days of delivery, but only for unused and undamaged items. Because of the custom nature of our products:

• A 15% restocking fee may apply to all approved returns.

• Return shipping costs are the responsibility of the buyer.

• Original shipping charges are non-refundable.

📦 Return Requirements

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unused and in its original packaging

• Shipped back with tracking and adequate protection

❗ Damaged or Incorrect Orders

If your item arrives damaged or you received the wrong item, please contact us within 3 days of delivery with clear photos so we can make it right.