Returns & Cancelations

Returns & Cancellations

At Stellar Forge, each item is crafted to order with great care and attention to detail. Because of the custom nature of our products, the following policies apply to all orders.

🛠️ Made-to-Order Policy

All items are made-to-order. Production begins specifically for you once your order is placed.

• Cancellations may be requested within 3 days of placing your order at no cost.

• After 3 days, cancellations will incur a 15% materials fee to cover resin, preparation, and production setup.

Production times are typically 6–8 weeks, though this may vary depending on workload and complexity.

🔁 Returns

We accept returns on a case-by-case basis within 14 days of delivery, and only for unused and undamaged items.
Because of the custom nature of our products:

• A 15% restocking fee may apply to approved returns.

• Return shipping costs are the responsibility of the buyer.

• Original shipping charges are non-refundable.

📦 Return Requirements

To qualify for a return, your item must be:

• In the same condition you received it

• Unused and in its original packaging

• Shipped back with tracking and adequate protection

❗ Damaged or Incorrect Orders

If your item arrives damaged or you received the wrong item, please contact us within 3 days of delivery with clear photos so we can make it right.